Information Collection

We collect various types of information to provide and improve our services to you. The types of information we collect include:

• Personal Information: This includes your name, email address, phone number, postal address, and any other information you voluntarily provide when you contact us, book a session, or sign up for our newsletter.
• Payment Information: When you book a session or purchase our services, we collect payment information such as your credit card details or other financial account information. This information is processed securely by our payment processors and is not stored on our servers.
• Usage Data: We automatically collect information about your interactions with our website and services. This includes your IP address, browser type, operating system, referring URLs, pages visited, and the dates and times of your visits.
• Cookies and Similar Technologies: We use cookies and similar technologies to collect information about your browsing behavior. Cookies are small text files that are stored on your device when you visit a website. We use cookies to personalize your experience, analyze website traffic, and target our marketing efforts. You can control cookies through your browser settings.

Use of Information

We use the information we collect for the following purposes:

• Providing and Improving Services: We use your information to provide you with the services you request, such as booking recording sessions, providing customer support, and personalizing your experience. We also use your information to improve our website, services, and customer support.
• Communication: We use your information to communicate with you about your bookings, send you updates about our services, and respond to your inquiries. If you sign up for our newsletter, we may also send you promotional emails. You can opt out of receiving promotional emails at any time by following the instructions in the email.
• Marketing: We use your information to target our marketing efforts and show you advertisements that are relevant to your interests. We may also use your information to track the effectiveness of our marketing campaigns.
• Legal Compliance: We may use your information to comply with applicable laws and regulations, such as responding to a subpoena or court order.
• Security: We use your information to protect our website and services from fraud, abuse, and other security threats.

Data Security

We take the security of your personal information seriously. We have implemented appropriate technical and organizational measures to protect your information from unauthorized access, use, or disclosure. These measures include:

• Encryption: We use encryption to protect your sensitive information when it is transmitted over the internet.
• Access Controls: We restrict access to your personal information to authorized personnel only.
• Regular Security Assessments: We conduct regular security assessments to identify and address vulnerabilities in our systems.
• Employee Training: We train our employees on data security best practices.

While we strive to protect your personal information, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee the absolute security of your information.

Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, or as required by law. This may include retaining your information for as long as you have an account with us, or as long as necessary to provide you with our services. When we no longer need your personal information, we will securely delete or anonymize it.

Your Rights

You have the following rights with respect to your personal information:

• Access: You have the right to access the personal information we hold about you.
• Rectification: You have the right to have your personal information corrected if it is inaccurate or incomplete.
• Erasure: You have the right to have your personal information deleted in certain circumstances.
• Restriction of Processing: You have the right to restrict the processing of your personal information in certain circumstances.
• Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller.
• Objection: You have the right to object to the processing of your personal information in certain circumstances.
• Withdrawal of Consent: If we are processing your personal information based on your consent, you have the right to withdraw your consent at any time.

To exercise these rights, please contact us using the contact information provided below. We will respond to your request within a reasonable timeframe.

Contact Information

If you have any questions or concerns about this Privacy Policy, please contact us at:

Aurora Sound Studios
1600 Vine Street
Los Angeles, CA 90028
Phone: (323) 466-7000
Email: [email protected]

We have appointed Alistair McGregor as our Data Protection Officer. You can contact him directly at [email protected]

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will post any changes on our website and update the effective date at the top of this policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

GDPR Compliance

Aurora Sound Studios is committed to complying with the General Data Protection Regulation (GDPR). As such, we ensure that:

• Data processing is lawful, fair, and transparent.
• Data is collected for specified, explicit, and legitimate purposes.
• Data is adequate, relevant, and limited to what is necessary.
• Data is accurate and kept up to date.
• Data is kept in a form which permits identification of data subjects for no longer than is necessary.
• Data is processed in a manner that ensures appropriate security.

CCPA Compliance

As a business operating in California, Aurora Sound Studios complies with the California Consumer Privacy Act (CCPA). California residents have the right to:

• Know what personal information is collected about them.
• Request deletion of their personal information.
• Opt-out of the sale of their personal information.
• Non-discrimination for exercising their CCPA rights.